Refund Policy
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To qualify for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To initiate a return, please contact us at thecardsharkemporium@gmail.com. If your return is approved, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For any questions about returns, feel free to contact us at thecardsharkemporium@gmail.com.
Damages and Issues
Please inspect your order upon arrival. If the item is defective, damaged, or if you received the wrong item, contact us immediately so we can address the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items are non-returnable, such as:
- Custom products (e.g., special orders or personalized items)
- Perishable goods (e.g., food or plants)
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
We also cannot accept returns on sale items or gift cards. If you have any questions or concerns about your item, please contact us.
Exchanges
The fastest way to exchange an item is to return the original item, and once the return is accepted, make a separate purchase for the new item.
Refunds
Once we receive and inspect your return, we’ll let you know if the refund was approved. If approved, you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Thank you for shopping with The Cardshark Emporium!